SHIPPING INFORMATION
1. Orders
All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use as our standard delivery courier. Most orders will be processed and delivered within 3 – 7 business days (West Malaysia) and 5 -14 business days (East Malaysia) from the order’s date.
2. Delivery Charges
Our standard delivery charges per order are as follows:
- For West Malaysia, delivery charge is RM5.00, except we say ‘Free Shipping’ in the package.
- For East Malaysia, shipping charge is RM15.00.
Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday (exclude Public Holiday) and 9:00am – 11:00am on Saturday.
3. Delivery Coverage Areas
We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.
4. Delivery Timing
We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
5. Delivery Problems
In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. We regret to inform that you that your package will be returned to Diamonis and orders will be cancelled if both deliveries failed (1st and 2nd attempt).
EXCHANGE & REFUND
1. All purchases made on diamonis.online.com are non-returnable and non-refundable.
2. In the event you receive a damaged/defective item, we may exchange you with another new product.
3. To initiate the process, please contact us at [email protected] within 14 business days from delivery with supporting evidence as follows: –
- Order Number
- Order Received Date
- Name of the Item
- Product Condition (new/used)
- Photo Evidence (picking list and photo of the all the items you have received).
4. Damage or defective issue raised after 14 days upon order delivered shall not be entertained.
5. Upon receipt of the returned package, please allow 3 – 5 working days for exchange or refund processes. Confirmation of exchange or be notified via Diamonis customer service email – [email protected]
6. Refund will not be processed should the goods returned is incomplete or not in its original condition.
7. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
8. Diamonis reserves the right of making final decision to disapprove exchange or return should the product returned is in unsatisfactory condition or any of the terms above are not met.
9. While we do everything, we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
If you have any questions on our return policy, please contact our Customer Service team at [email protected] and it would be our pleasure to assist you.
SHIPPING INFORMATION
1. Orders
All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use as our standard delivery courier. Most orders will be processed and delivered within 3 – 7 business days (West Malaysia) and 5 -14 business days (East Malaysia) from the order’s date.
2. Delivery Charges
Our standard delivery charges per order are as follows:
- For West Malaysia, delivery charge is RM5.00, except we say ‘Free Shipping’ in the package.
- For East Malaysia, shipping charge is RM15.00.
Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday (exclude Public Holiday) and 9:00am – 11:00am on Saturday.
3. Delivery Coverage Areas
We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.
4. Delivery Timing
We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
5. Delivery Problems
In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. We regret to inform that you that your package will be returned to Diamonis and orders will be cancelled if both deliveries failed (1st and 2nd attempt).
EXCHANGE & REFUND
1. All purchases made on diamonis.online.com are non-returnable and non-refundable.
2. In the event you receive a damaged/defective item, we may exchange you with another new product.
3. To initiate the process, please contact us at [email protected] within 14 business days from delivery with supporting evidence as follows: –
- Order Number
- Order Received Date
- Name of the Item
- Product Condition (new/used)
- Photo Evidence (picking list and photo of the all the items you have received).
4. Damage or defective issue raised after 14 days upon order delivered shall not be entertained.
5. Upon receipt of the returned package, please allow 3 – 5 working days for exchange or refund processes. Confirmation of exchange or be notified via Diamonis customer service email – [email protected]
6. Refund will not be processed should the goods returned is incomplete or not in its original condition.
7. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
8. Diamonis reserves the right of making final decision to disapprove exchange or return should the product returned is in unsatisfactory condition or any of the terms above are not met.
9. While we do everything, we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
If you have any questions on our return policy, please contact our Customer Service team at [email protected] and it would be our pleasure to assist you.